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All domestic orders are shipped via USPS. Please allow up to 7 business days for processing during holiday seasons and 2-5 business days for standard domestic shipping. Pre-order items will be shipped according to the dates indicated in the product description. Orders containing a pre-order item and an in-stock item will ship together according to the pre-order date. Please order pre-orders separately.
FOR OVERNIGHT EXPRESS DELIVERY PLEASE Email manal_alkasem@yahoo.com or Dm Ig for inquiries
LOST/STOLEN PACKAGES:
We offer additional voluntary insurance for lost, stolen packages in Route. This option is available at checkout for a small fee. If you deselect the shipping insurance at checkout Chicexotic will not be responsible for lost, stolen or damaged packages. Once your package has been shipped a valid tracking number will be sent via email. You may check your status on USPS.COM. For if ANY reason your package is stolen/ lost in U.S mail Chicexotic is not responsible. Once a package shows that it has been scanned into the USPS system, they are responsible for your package. If you do not receive your merchandise or miss the delivery please contact USPS.COM or visit your local post office and provide them with the tracking number that was provided to you and they will further assist you in retrieving your merchandise or filing a claim. All priority orders include $50.00 insurance at no additional cost. If your order is valued at more then $50.00 and you would like to increase the insurance amount please contact us via email at manal_alkasem@yahoo.com. Increasing package insurance will be an additional cost.
PICK UP:
If you are in Illinois you may pick up your order or it can be dropped off. Once your order is placed you will receive a text notification that your order is ready for pick up or your drop off time. Please allow 24 hours for pick up notification. If you would like same day pick up please email manal_alkasem@yahoo.com or Dm Ig for inquiries . Pick up orders will be held for 3 business days after notification has been sent.
After 3 business days you will be require to provide a shipping address and have your order shipped at your expense. A shipping invoice will be provided via email to cover shipping charges. If the invoice is not paid within 3 business days your order will be cancelled and you will be issued a STORE CREDIT for a future purchase.
NO refund EXCEPTIONS will be made for abandoned pick up orders.
We accept cash, Zelle and Cash App for Pickup orders
Hours of Operation: Pick Up & Drop off Available
MON-Fri 6:00pm-9:00pm
Sat- 8:00am-8:00pm
Sun- Appointment Only Call for Exceptions‼